Press Release

Consumers Rank Video as Trusted, Most Personable and Authentic Brand Marketing Experience According to Brightcove Survey

September 11, 2014

Research shows that a better video experience leads to more action, higher loyalty and more social sharing

BOSTON, September 11, 2014 – New research from Brightcove (NASDAQ: BCOV), a leading global provider of cloud services for video, has revealed that seven in ten (76%) consumers cite video as their preferred content source when consuming brand information.

The study, which questioned 2,000 consumers globally, highlights that 79% of consumers favor digital content over traditional, with more than one in ten (12%) preferring to consume content from brands on their smartphone, tablet or mobile application.

Almost a quarter (24%) of the consumers surveyed said video is their ‘most trusted’ source of brand content. Explaining their choice, 44% said video was more ‘appealing’ to them, while engaging (28%), authentic (29%) and sharable (10%) were also cited as reasons for trusting video content over other forms of brand communication.

The power of better video

In addition, over a third of consumers (35%) cited brand video content as more memorable if it is of high quality. The research found that when consumers had a good video experience:

  • Almost four in ten (39%) were more likely to research the brand or product further
  • A similar amount (36%) were more likely to tell friends and family about the brand
  • Three in ten (30%) said they were more likely to become brand loyal
  • Just under a fifth (19%) said they were more likely to share content from that brand on social media

But there’s still work to do

When asked how their branded video experience could be improved, three of the top four consumer responses related to video delivery – better quality streaming (32%), faster launch times (31%) and less buffering (30%) -- showcasing that consumers are really now focused on the experience that is being delivered to them, end-to-end.

"In order to keep up with today’s tech savvy consumers, marketers need to truly understand the power of video in the marketing mix," said Steve Rotter, vice president of digital marketing solutions at Brightcove. "More and more, brands are starting to view video as an opportunity for engagement that sits at the heart of the marketing strategy – not just as an add-on. By delivering a high quality, relevant and engaging video experience to end users, marketers can benefit from increased loyalty, higher brand engagement, more content sharing and higher referral rates."

The full research results will be available at Content Marketing World (September 8 - 11, 2014), where Brightcove will be exhibiting in booth 62 and demonstrating the Brightcove Video Marketing Suite, a comprehensive suite of video technologies built for the needs of the modern marketer. Brightcove will also be showcasing the survey results and Video Marketing Suite at Dmexco 2014 (September 10 - 11) in Hall 6.1, Aisle E, Booth 031.

Research Methodology
An online survey of 2,000 consumers was undertaken in the Unites States, France, Germany and the United Kingdom. The survey was set up and completed by Vanson Bourne and fieldwork took place in August 2014.

About Brightcove
Brightcove Inc. (NASDAQ:BCOV) is a leading global provider of powerful cloud solutions for delivering and monetizing video across connected devices. The company offers a full suite of products and services that reduce the cost and complexity associated with publishing, distributing, measuring and monetizing video across devices. Brightcove has more than 5,500 customers in over 70 countries that rely on the company’s cloud solutions to successfully publish high-quality video experiences to audiences everywhere. To learn more, visit

About Vanson Bourne
Vanson Bourne is an independent specialist in market research for the technology sector. Their reputation for robust and credible research-based analysis, is founded upon rigorous research principles and their ability to seek the opinions of senior decision makers across technical and business functions, in all business sectors and all major markets. For more information, visit

Press Contacts

Rebecca Lake
Waggener Edstrom for Brightcove
+44 (0)20 7632 3856

North America:
Jim Crook
InkHouse for Brightcove

This press release may include forward-looking statements regarding anticipated objectives, growth and/or expected product and service developments or enhancements. Such forward-looking statements may be identified by the use of the following words (among others): "believes," "expects," "may," "will," "plan," "should" or "anticipates," or comparable words and their negatives. These forward-looking statements are not guarantees but are subject to risks and uncertainties that could cause actual results to differ materially from the expectations contained in these statements. For a discussion of such risks and uncertainties, see "Risk Factors" in the Company's filings with the Securities and Exchange Commission, including its most recent annual report on Form 10-K. Brightcove assumes no obligation to update any forward-looking statements contained in this press release in the event of changing circumstances or otherwise, and such statements are current only as of the date they are made.