Customer Support Programs
Get access to our TSIA Certified Support team
Brightcove offers several multi-channel support programs that provide expert-level support specialists, best practices, and administrative knowledge to leading media and marketers worldwide.
Silver | Gold | Platinum | Platinum+ | |
|---|---|---|---|---|
Named Contacts | 4 | 6 | 15 | 15 |
Portal | ||||
Email Support | ||||
Business Hours Support | ||||
Phone Support | ||||
Live Chat | ||||
Call Me Now | ||||
Off-Hours Urgent | ||||
Yearly Health Check | ||||
Dedicated Support Team | ||||
Scheduled Support Calls | ||||
24x7x365 Non-Urgent | ||||
Dedicated Technical Lead | ||||
Dedicated Experience Manager | ||||
Urgent or Critical Request | 2 Business Hours | 30 Minutes | 15 Minutes | 15 Minutes |
Important Request | 9 Business Hours | 1 Business Hour | 30 Minutes | 30 Minutes |
Normal Request | 9 Business Hours | 2 Business Hours | 1 Hour | 1 Hour |
Live Event Coverage | 1 event | 3 events | 3 events |
Live Monitoring Services
Brightcove provides real-time support for both short-duration live events and 24/7 live linear channels. A dedicated group of specialized support engineers monitor your livestream’s health across multiple channels and work with your team to guarantee your live experience is a success.
