About Brightcove

Brightcove is a team of smart, passionate people who are revolutionizing the way organisations deliver video. We’re hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world’s most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organisations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.

Position Overview

Brightcove’s culture is tailored to professionals who enjoy solving challenging problems. As a Regional HR Manager, EMEA you will continue to enhance this culture by developing and building relationships with employees of all levels within the organisation to develop and support top talent specifically within the EMEA region. You will need to have an understanding of the many aspects of the business and organisational topics.

The Regional HR Manager, EMEA is "all things HR" for Brightcove employees in the EMEA region and provides support to all employees as part of the larger HR team. From answering front-line benefits questions to performance coaching with managers to expertly navigating employment law, the Regional HR Manager, EMEA is a key member of the site and of Brightcove’s global HR Team. You will support 50+ employees and many first-time managers, empowering them with foundational HR knowledge, and helping to keep the business humming. In addition to the HR support, this role will also support the talent acquisition efforts in the region and will take the lead on several local talent searches.

If you are a driven, self-motivated person and not afraid to embrace new challenges to further develop your career and help Brightcove with its goal of continuing to be an employer of choice around the globe, then we want to talk with you!

Job Responsibilities

Partner with HR Leadership and the business to design and deliver targeted solutions.
Build trusted relationships and credibility within your business units and across the organisation.
Solve problems and identify root causes of various issues, design and implement solutions across multiple disciplines, at times beyond HR solutions.
Work with the leadership team and all employees to ensure the Brightcove values are being demonstrated throughout your business units.
Play a proactive role in employee retention: ensure positive employee relations, encourage a motivated workforce and assist in scaling our culture.
Work with leaders to effectively execute workforce planning (headcount, hiring, and training targets, etc.) and partner with the Talent Acquisition team to lead talent searches within the region.
Facilitate the annual Performance Review Cycle within the EMEA region.
Proactively assess team, manager, organisational development needs, make recommendations, and implement appropriate solutions.
Address and manage employee relations issues fairly, thoroughly, and proactively.
Translate the business unit’s need to HR and keep the business unit leadership updated on all HR programs and processes.
Support and help implement engagement programs that are consistent with the strategic needs of the business and continue to build an extraordinary employee experience from new hire class orientation to departing exit interviews and everything in between.
Make an impact with metrics, data analysis, and continuous improvement.
Keep up-to-date knowledge of employment law requirements to ensure that Brightcove remains compliant.
Support the immigration and visa processes and requirements of candidates and employees.
Document appropriate personnel changes and employee statistics for internal and compliance tracking.
Work across cultural and geographical boundaries, and build HR approaches that deliver value across diverse global markets. Interact, influence, and collaborate across different cultures, languages, and time zones.

Special Conditions

English fluency is required. Additional local languages are considered a strong advantage.

Qualifications/Experience

5-10 years experience providing broad based HR support to managers and employees on employee relations, staffing, compensation, HR policies, and performance management.
Familiarity with local employment and wage law.
Passionate about owning outcomes and driving high quality results that build an extraordinary employee experience.
Program management skills - ability to lead and work effectively across diverse teams, apply rigor and drive forward progress to measurable outcomes.
Demonstrated ability to communicate and partner effectively across organisational and geographical boundaries.
Ability to navigate complexity and thrive in a fast paced and changing environment using strong judgment and decision-making skills.
Ability to exercise good judgment and discretion; maintain confidentiality.
Excellent English written and verbal communication skills.
Solid knowledge of Google Suite, experience with Namely and Greenhouse would be helpful.
Strong analytical skills with the ability to interpret data and translate into actionable insights and actions.
Experience working remote to a US based headquarters is a plus.

Working at Brightcove

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. We offer competitive benefits and compensation packages.

We are currently all working remotely due to Covid-19 and plan to return to an in-office experience once it is safe to do so. While you won’t get to experience the in-office culture immediately, you will feel it remotely and be able to participate actively. We have plenty of opportunities to meet your colleagues around the globe and we also celebrate a variety of personal interests with organized groups and clubs including an Employee Action Committee, Women of Brightcove, Pride of Brightcove, Parents of Brightcove … and more to come!

If you've gotten all the way to the bottom of this description, thank you for your interest in Brightcove! If this role sounds like something that is exciting to you please don't hesitate to apply, even if you don't meet all of our qualifications. We recognise that no candidate is perfect and Brightcove would love to have the chance to get to know you.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Please note that while this job description is an accurate description of the role, it is also subject to change during the course of this search.

Send us your resume if you are interested and want to learn more!

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