About Brightcove

Brightcove Inc. is a leading global provider of powerful cloud solutions for delivering and monetizing video across every connected device. The company offers a suite of products and services that reduce the complexity and increase the profitability of publishing, distributing, measuring and monetizing multi-screen video. Brightcove has thousands of customers in over 70 countries that rely on the company's cloud solutions to successfully publish high-quality video experiences to audiences everywhere. We power many of the world’s largest media companies and brands including Viacom, Gannett, and Time Inc.

Job Responsibilities

Project Implementation

Serve as a trusted technical advisor to our customers during onboarding engagements
Act as primary point of contact throughout the onboarding engagement, addressing technical questions and coordinating problem resolution
Monitor and track progress of key implementation milestones, timelines and risks through a project plan and host weekly status calls to review with customer
Consistently maintain weekly project status and customer notes for each engagement within our team’s internal tracking tools(COR)
Facilitate strong collaboration with and provide status updates to customer team: Sales Engineering, Sales, Technical Support, and Account Management
Share and distribute learnings from customer engagements with the Onboarding team and other technical resource groups (e.g. Sales Engineering, Technical Support).
Maintain a working knowledge of all aspects of our video advertising integrations and workflows as well as all video ad serving standards: VAST, VPAID, VMAP
Ability to implement/troubleshoot Android and iOS native SDK advertising configurations.

Training

Train customers on the basic elements of our platform, key functionality of our products, relevant 3rd party technology integrations, system workflows, support processes, and developer tools and documentation
Maintain and update documentation and other collateral for the team

Best Practice/Expert Consulting

Identify ways our customers can improve their day-to-day workflow for video publishing with our products
Consult on any specific speciality projects or focus areas that are critical to launch
Set a path to success for all customers
Help customers’ define and measure ROI by guiding them to apply technical best practices and workflows

Customer Relations

Maintains a professional and courteous manner with customers
Respond to customers in a timely and attentive manner
Serve as a customer advocate, conveying customer requirements, submitting feature requests, and other feedback to Product Management and Executive Leadership when necessary
Provide recommendations to customers for additional product features or other technology partners within the Brightcove ecosystem may help achieve their goals

Skills/Qualifications

5+ years experience in a customer-facing technical implementation role
Proven ability to manage complex multi-faceted projects to successful completion and work within tight deadlines
Fluency in written and spoken English essential. Multi-lingual a plus
Demonstrated experience with client-side tools and technologies (HTML, CSS, JavaScript, in-browser debugging, etc.)
Understanding of video streaming technologies across desktop and mobile web, iOS and Android applications, OTT devices, and other emerging platforms or 3rd party video applications
Technical proficiency with the Salesforce platform
Familiarity with third party video ad servers, especially Google Ad Manager, optionally FreeWheel and SpotX
Experience with Server Side Ad Insertion (SSAI) solutions for video (ex: Google DAI)
A B.Sc. or equivalent in Computer Science, Engineering, or a Digital Media related field is strongly preferred
Highly motivated professional with experience working in a technical, customer facing role
Enthusiastic for Customer Success and deep love of working with customers to make them successful
Able to self-manage in highly visible role within the organization requiring a combination of project management, technical and interpersonal skills to be successful
Excellent communicator
Able to learn new skills quick
Willing to travel

Working at Brightcove

Singapore is home to Brightcove's growing Southeast Asia hub, providing unparalleled access to scale, distribution and operational maturity while maintaining a small, agile, diverse, and entrepreneurial culture. The office recruits and retains highly qualified and motivated digital natives, providing them with a creative, innovative environment to achieve their best work.

We recognize and reward performance - so when the business wins, our colleagues do too. Brightcove’s office in South Beach Tower is located within the city’s most dynamic business hub, with direct connectivity to the Esplanade MRT and City Hall MRT Interchange and is well-served by major roads and expressways linking it to the Central Business District (CBD), the airport, and all parts of the city.