Maximize the value of your content

Brightcove is dedicated to the success of our customers. To meet their varied needs, we offer several multi-channel support programs that provide expert-level support specialists, best practices, and administrative knowledge to leading media and marketers worldwide.

Key Benefits


All Customers enjoy access to our highly trained Technical Support Engineers via our Support Form or Email. Contact your Brightcove business development representative for pricing and additional information on advanced Support Packages (listed below).

 
 

Silver

Gold

Platinum

Named Contacts

4

6

15

*Portal

X

X

X

Email Support

X

X

X

Business Hours Support

X

X

X

*Phone Support

 

X

X

Yearly Health Check

 

X

X

*Live Chat

 

X

X

*Call Me Now

 

X

X

Off-Hours Urgent

 

X

X

Dedicated Support Team

   

X

Scheduled Support Calls

   

X

24 x 7 x 365 Non-Urgent

   

X

Urgent Request

2 Business Hours

30 Minutes

15 Minutes

Important Request

9 Business Hours

1 Business Hour

30 Minutes

Normal Request

9 Business Hours

2 Business Hours

1 Hour

 

Critical Requests include loss of the Brightcove Service or critical loss of significant publishing availability specific to a live production player.

Important Requests are those where the Brightcove Service is operational, but there are blocking issues regarding expected publishing capabilities specific to a live production player.

Normal Requests are all inquiries which are not defined as Critical or Important.

*Available only for Named Contacts