We designed Bright Spot so that customers, partners, employees, video streaming enthusiasts, and other users can connect, learn, and share ideas and best practices with respect to Brightcove’s products and services. Because we want this to be a safe and inclusive space, we are transparent about the personal data we collect about you, how it is used, and with whom it is shared.
1. INFORMATION YOU SHARE WITH US.
a. Basic Profile Information.
b. Publicly Available Information.
c. Usage Information.
2. HOW THAT INFORMATION IS USED.
We use your Basic Profile Information to provide you with access to Bright Spot and its features. We will also use this information to verify your identity and to respond to any communications, including those relating to data subject rights under applicable privacy laws. We may share your Basic Profile Information or usage information with service providers to enable certain features, protect your account and information, and for support or other system issues.
We will also use your Content to address any issues raised by Bright Spot members and provide product support. Your Content may further be used to update our support documentation or improve our products and services, including our approach to customer service and support, and business development strategies.
We will use information collected by Bright Spot to understand frequent searches, suggest relevance-based search results, to view site traffic, and other use metrics in order to secure and improve the platform, its features, our services, address and avoid issues and disruptions, and provide more relevant features.
We will not use the information in a way that is inconsistent with or unrelated to these purposes without first obtaining your separate permission for such use.
3. LAW, HARM & THE PUBLIC INTEREST.
4. CHILDREN’S DATA.
Bright Spot is not directed towards, intended for, or marketed to, children, and you may not use any of our services if you are under the age of 13. You must also be old enough to consent to the processing of your personal data in your country (in some countries we may allow your parent or guardian to do so on your behalf), which for most countries is 18 years old. If we are alerted that we may have inadvertently received information on a child, we will delete that information and terminate that profile.
5. EUROPEAN TERRITORY MEMBERS.
Brightcove provides specific additional rights, if you are a user residing in the European Economic Area (EEA) who interacts with Bright Spot, such as the right to: access, correct, object to processing, delete, or obtain a copy of in a structured and mechanically readable format of, your Content. If you are a Bright Spot user residing in the EEA, you may also (a) contact our data protection officer with questions, comments, complaints or requests, (b) file a complaint with the responsible supervisory authority if you believe our processing of your personal data is violating applicable law, and (c) withdraw your consent where consent was the basis for processing your personal data. Please note that when you delete your account, your Content will remain on Bright Spot, but the Content will cease to be attributed to you. To exercise any of these rights, please contact email@example.com with your full name, email you used to register for the Bright Spot, and your country of residence.
We will use this information to confirm your identity and EEA-region residency, in order to process your data rights request. We cannot process your request under the law if you do not provide us with sufficient detail to allow us to understand and respond to it.
6. CALIFORNIA MEMBERS
You also have the right to opt out of the “sale” of your information. We do not sell personal information, as that term is defined under California privacy law. To exercise any of these rights, please contact firstname.lastname@example.org with your full name, the email you used to register for Bright Spot and your state of residence, or leave that information at the phone number designated for this purpose: (844) 560-7810.
Please note, we will use this information to confirm your identity and California residency to process your data rights request. We cannot process your request under the law if you do not provide us with sufficient detail to allow us to understand and respond to it.
7. NEVADA MEMBERS
If you are a Nevada resident who interacts with Bright Spot, you have the right to opt out of the “sale” of your personal information. We do not sell personal information, as that term is defined under Nevada privacy law.
8. ALL INTERNATIONAL MEMBERS
While we are a US-based company, to enable the sharing of a multitude of experiences and voices, we make our services available globally, where permitted. In some of the countries to which we transfer personal data, like the United States, the privacy and data protection laws and rules regarding when government authorities may access data may vary from those of your country. The United States data protection framework is comprised of state laws and sectoral regulations based on entity type - like banks or credit bureaus - or the information type - like financial information or electronic medical records. As such, not all information at the state level is treated similarly. However, Brightcove applies GDPR principles, and complies with state law where those requirements differ.
Where the laws of your country allow you to do so, you authorize us to transfer, store, and use your data in the United States. When we transfer personal data outside of the European Union, Switzerland, Japan, Brazil, or the United Kingdom, to the United States, we do so because we have reason to believe that we can ensure an adequate level of protection for the rights of data subjects based on the adequacy of the receiving country’s data protection laws and/or contractual obligations placed on the recipient of the data.
Brightcove Inc. complies with the EU-US and Swiss-US Privacy Shield principles (the “Privacy Shield Principles”) regarding the collection, use, sharing, and retention of personal data from the European Union, EFTA States, and the United Kingdom as described in our EU-US Privacy Shield certification and Swiss-US Privacy Shield certification, which can be found here. We do not rely on the EU-US or Swiss-US Privacy Shield as our lawful basis to transfer personal data from the European Union, EFTA States, or the United Kingdom, however. We process personal data relating to individuals in Europe via other compliance mechanisms, including use of the European Commission Standard Contractual Clauses, and express and informed consent.
a. Privacy Shield Disclosure.
If you are a resident of a country participating in the Privacy Shield Framework, you may direct any questions or complaints concerning our Privacy Shield compliance to our Privacy Shield and Data Protection Contact listed below. We will work with you to resolve your issue.
If you have not received timely response to your concern relating to data processed under the Privacy Shield Framework, or we have not addressed your concern satisfactorily, you may contact our U.S.-based dispute resolution provider, at no cost to you, at https://feedback-form.truste.com/watchdog/request. If neither Brightcove nor our independent dispute resolution provider resolves your complaint, you may have the right to invoke binding arbitration through the Privacy Shield panel. However, prior to initiating such arbitration, a resident of a country participating in the Privacy Shield Framework must first: (1) contact us and afford us the opportunity to resolve the issue; (2) seek assistance from our designated independent dispute resolution provider; and (3) contact the U.S. Department of Commerce (either directly or through a European DPA) and afford the Department of Commerce time to attempt to resolve the issue. If a resident invokes binding arbitration, each party shall be responsible for its own attorney’s fees. Pursuant to the Privacy Shield Framework, the arbitrator(s) may impose only individual-specific, non-monetary, equitable relief necessary to remedy any violation of the Privacy Shield Principles with respect to the resident.
b. U.S. Federal Trade Commission Enforcement.
Brightcove’s commitments under the Privacy Shield Framework are subject to the investigatory and enforcement powers of the United States Federal Trade Commission.
c. Privacy Shield and Data Protection Contact.
Your Privacy Shield and Data Protection Contact for the personal data that we process in connection with the Site is:
Attn: Chief Privacy Officer
281 Summer Street
Boston, MA 02210
Please include sufficient information so we can understand and respond to your specific question.
The security of personal data that Brightcove collects from Bright Spot participants is of great importance to Brightcove. We use organizational, technical, and administrative measures to protect personal data or information under our control, and have certifications from independent security review organizations. No data transmission over the internet or data storage system, however, can be guaranteed to be 100% secure. If you have any questions about the security of your personal data, you can contact us at email@example.com with security in the subject line of your request.
11. AFFILIATES AND CHANGE OF OWNERSHIP.
12. CHANGES AND UPDATES.
13. CONTACT US.
Attn: Privacy Team
281 Summer Street
Boston, MA 02210
Please be sure to include sufficient information so we can understand and respond to your specific question or request.
LAST MODIFIED: June 21, 2022