About Brightcove

Brightcove is revolutionising the way organisations deliver video experiences. We have an opportunity for someone to work directly with leading brands and media companies around the world to help them to harness the power of video. You will play an integral role in an organisation that is building products and online services that promise to transform the way these leading global brands engage with their customers through video. Our platform is used by thousands of customers in 70 countries worldwide and accounts for approximately 2% of global downstream internet traffic generated by 550 million viewers a week. All of this puts Brightcove at the heart of a vibrant and growing video revolution.

Position Overview

We are looking for someone who is passionate about technology in digital media and can take leadership in interacting with brands, publishers and content owners on a technical level. The candidate must be highly motivated, extremely organized, team-orientated, creative, and possess outstanding communication skills. The role will consist of providing customers and sales reps with highly scalable, flexible, and resilient cloud architectures that address customer business needs and accelerate the adoption of Brightcove services. You will be asked to maintain working knowledge of engineering and complex aspects of our products; answer complex questions on function and usage; and solve sales support problems. You will help customers understand best practices around cloud-based solutions and how to migrate existing workloads to the Brightcove platform. You’ll also prepare and perform product demonstrations and product prototypes for prospects; and may provide installation support and post-sales consulting. We’re seeking candidates who are able to work proficiently under general supervision on product driven sales opportunities.

Job Responsibilities

Take responsibility for the technical aspects of the sales cycle including technical qualification, supporting bid responses, product and solution briefings, proof-of-concept work, and the coordination of additional supporting technical resources.
Act as the team’s technical lead on the design and build of proof of concepts and custom demos to support key opportunities
Identify and handle key customer technical objections, prescriptively guiding them to success.
Work with customers to understand their specific needs and translate internally into feedback for the product and leadership teams
Develop technical solutions for client-specific use cases.
Work with the sales team to develop and strengthen understanding of the customers’ broader technology strategy.
Work closely with the Brightcove Global Services team to scope enhancements and custom solutions to clients.
Work closely with the Account Management, Customer Success and Technical Support teams to share learning across key customer accounts.
Travel when necessary to meet customers - must be willing to be on the road often when the Covid crisis is over. All employees are currently working from home across our global locations and the company is assessing the right time to return to office based working and business travel to ensure the safety and security of our colleagues.

Qualifications/Experience

5+ years experience in a Technical, Sales engineering, development, or implementation role, ideally in Digital Media
Demonstrated ability to manage a varied range of tasks whilst working to deadlines
Demonstrated expertise with client-side tools and technologies (HTML, CSS, JavaScript, in-browser debugging, etc.)
Expertise with at least one server-side language (PHP, Python, Java, etc.)
Any experience with iOS and Android development a plus
Demonstrated ability to present to both technical and commercial audiences, plus the ability to handle objections on the fly.
An ability to listen to customer needs, assess these needs effectively and address them through new product and service offerings.
Experience working with OVP and Mobile solutions preferred.
A proven track record delivering on or exceeding goals.
Hands-on approach to tackling tactical as well as strategic work.
Excellent written, oral and interpersonal communication skills.
Experience developing technical solutions.
Experience in streaming media or video space preferred.
A B.S. in Computer Science or a related field is strongly preferred

Working at Brightcove

Working at Brightcove affords you unparalleled access to scale, distribution and operational maturity while maintaining a small, agile and entrepreneurial culture. We recruit and retain highly qualified and motivated individuals, create an environment where they can innovate and achieve their best, and reward them for their performance by giving them the opportunity to share in the company’s success.

London is home to Brightcove's growing EMEA hub, providing unparalleled access to scale, distribution and operational maturity while maintaining a small, agile and entrepreneurial culture. The office recruits and retains highly qualified and motivated digital natives, providing them with a creative, innovative environment to achieve their best work. We recognise and reward performance - so when the business wins, our colleagues do too.

If you've reached all the way to the bottom of this description, thank you for your interest in Brightcove! If this role sounds like something that is exciting to you please don't hesitate to apply, even if you don't meet all of our qualifications. We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Send us your resume if you are interested and want to learn more!

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