About Brightcove

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video has the power to inform, inspire, challenge, amuse, and connect. And we’re here for it.

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen. Our customers are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration.

Position Overview

We're seeking an energetic, ambitious, and motivated Technical Business Analyst to partner with our consulting team to design and implement systems that meet the business objectives of our well known clients in media and digital marketing. The Technical Business Analyst will work with clients in several phases of the project lifecycle. During the Design Phase of the project s/he will assist the team in researching best practices, making recommendations to the client about functionality and user flow and documenting requirements and acceptance criteria. In later phases of the project, this person will also provide client training workshops, demonstrating to business users how they can use the various features of their new platform.

If you are smart, highly motivated, and detail oriented with a polished communication style, this role at Brightcove presents a challenging and exciting next step in your career.

Job Responsibilities

Serve as a liaison between business stakeholders and technical teams. Facilitating cross-department communication is key to this role.
The Technical Business Analyst will be the main information resource for project functionality and scope specific questions.
Must be able to effectively communicate and document complex user interaction scenarios.
This is a client facing role. Frequent communication with the client is necessary for gathering requirements and making recommendations.
Responsible for explaining gaps and technical concepts for an often nontechnical audience.
Ability to attend and speak on daily phone conversations with teammates and clients.
Understand scope of our client engagements and analyze and identify business problems/project constraints.
Gather business requirements.
Own/organize all project-related documentation of workflow changes and technical/functional designs needed to support the business. requirements for common and more complex problems.
Write user stories, functional specifications and acceptance criteria.
Provide training on various platforms to clients.
Gain a strong feature-level understanding of the Brightcove platform.
Stay apprised of the latest technologies and innovations in web/mobile application technologies (in general) and online video (in particular).
Responsible for answering scope and functionality related questions, as well as to provide oversight to the successful completion of the project.
Consistently meet agreed upon deadlines or escalate issues, concerns and barriers to key project leaders.
Assist in the prioritization of tasks / assignments.

Qualifications/Experience

4+ years of experience in a Technical BA or similar role, documenting and analyzing technical solutions to complex business problems.
Experience in analyzing business goals and metrics.
Experience leading requirements gathering sessions and documenting business requirements.
Experience with project life-cycle management tools such as Confluence and JIRA.
Exceptional organizational and communication skills, with the ability to cultivate relationships with internal departments.
Excellent communication skills (written, verbal, presentation, facilitation).
Innovative, self-motivated, and hands-on professional who excels with new and changing technologies in a rapidly growing and fast moving company.
Bachelor's degree or equivalent experience required.
Willing to travel to client sites as required (Approx. 20% national/international).
Familiarity with both agile and waterfall development methodologies is a plus.
Previous experience in consulting or professional services is a significant plus.
Experience in video implementation or service is a plus.

Working at Brightcove

As the undisputed global leader in powering premium video for our customers, Brightcove recruits and retains highly qualified and motivated individuals, creating an environment where people can innovate and achieve their best, and we reward them for their performance by giving them the opportunity to share in the company’s success. We offer competitive benefits and compensation packages.

Brightcove is headquartered in Boston and while we are currently remote due to Covid-19, this role is designated to be located in our brand new Guadalajara office which is located in Puerta de Hierro, part of the metropolitan area of Guadalajara. The office has been designed with the latest technology, an open yet focused working space layout and employees enjoy access to stocked kitchens with daily catered lunches and social activities that celebrate a variety of personal interests.

If you've gotten all the way to the bottom of this description, thank you for your interest in Brightcove! If this role sounds like something that is exciting to you please don't hesitate to apply, even if you don't meet all of our qualifications. We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Send us your resume if you are interested and want to learn more!

**Please submit your resume in English to be considered for this role**

VIDEO ESSENTIALS

VIDEO SOLUTIONS

VIDEO ADD-ONS

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