About Brightcove

Brightcove is a team of smart, passionate people who are revolutionizing the way organizations deliver video. We’re hyped up about storytelling, and about helping people connect, share experiences, and view the world. Bottom line: video is the world’s most compelling, exciting medium, and Brightcove exists to demonstrate that video means business.

As the industry leader in this space, we empower our customers to deliver top-notch video experiences to audiences on every screen in bold and innovative ways. When video is done right, it can have a powerful and lasting effect. Hearts open. Minds change. Creativity thrives. Since 2004, Brightcove has been supporting customers that are some of the largest media companies, enterprises, events, and non-profit organizations in the world. There are over 600 Brightcovers globally, each of us representing our unique talents and passions and we have built a culture that values individual empowerment, excellence and collaboration. This culture enables us to develop technologies once thought impossible, provide customer support without parallel or excuses, and leverage the expertise and resources of a global infrastructure. We take our video seriously, and we take great pride in doing it as one team.

Position Overview

Brightcove’s culture is tailored to professionals who enjoy solving challenging problems. As a Regional HR Generalist you will continue to enhance this culture by developing and building relationships with employees of all levels within the organization to develop and support top talent specifically within the APAC region. You will need to have a deep understanding of the many aspects of the business and be a thought leader on people and organizational topics. You will contribute at both strategic and hands-on levels.

The APAC Regional HR Generalist is "all things HR" for Brightcove employees in the APAC region and provides support to all employees as part of the larger HR team. From answering front-line benefits questions to performance coaching with managers to expertly navigating employment law, the APAC Regional HR Generalist is a key member of the site and of Brightcove’s global HR Team. You will support 100+ employees and many first-time managers, empowering them with foundational HR knowledge, and helping to keep the business humming. In addition to the HR support, this role will also support the talent acquisition efforts in the region and will take the lead on several local talent searches.

If you are a driven, self-motivated person and not afraid to embrace new challenges to further develop your career and help Brightcove with its goal of continuing to be an employer of choice around the globe, then we want to talk with you!

Job Responsibilities

Strategically partner with HR Leadership and the business to design and deliver targeted solutions.
Build trusted relationships and credibility within the APAC region.
Work with the leadership team and all employees to ensure the Brightcove values are being demonstrated throughout your business units.
Play a proactive role in employee retention: ensure positive employee relations, encourage a motivated workforce and assist in scaling our culture.
Work with leaders to effectively execute workforce planning (headcount, hiring, and training targets, etc.).
Partner with the Talent Acquisition team to lead talent searches within the region.
Proactively assess team, manager, organizational development needs, make recommendations, and implement appropriate solutions.
Address and manage employee relations issues fairly, thoroughly, and proactively.
Translate the business unit’s need to HR and keep the business unit leadership updated on all HR programs and processes.
Partner with various HR teams including Talent Acquisition, Talent Development, Total Rewards, and HR Ops, to deliver people programs that are relevant and aligned to business needs.
Support and help implement engagement programs, new hire class orientations, departing exit interviews and everything in between.
Keep up-to-date knowledge of employment law requirements to ensure that Brightcove remains compliant.
Document appropriate personnel changes and employee statistics for internal and compliance tracking.
Be an enthusiastic team player with a strong drive to move the business forward.
Participate and lead projects as an integral member of the extended HR community.

Please note that this is a new role in this region and this job description is subject to change during the course of this search.

Special Conditions

English fluency is required. Japanese and any additional local languages are considered a strong advantage.

Qualifications/Experience

7+ years experience providing broad based HR support to managers and employees on employee relations, staffing, compensation, HR policies, and performance management.
Familiarity with local employment and wage law.
Passionate about owning outcomes and driving high quality results that build an extraordinary employee experience.
Strong program management skills - ability to lead and work effectively across diverse teams, apply rigor and drive forward progress to measurable outcomes.
Demonstrated ability to communicate and partner effectively across organizational and geographical boundaries.
Ability to navigate complexity and thrive in a fast paced and changing environment using strong judgment and decision-making skills.
Ability to exercise good judgment and discretion; maintain confidentiality.
Excellent English written and verbal communication skills.
Solid knowledge of Google Suite, experience with Namely and Greenhouse would be helpful.
Strong analytical skills with the ability to interpret data and translate into actionable insights and actions.
Experience working remote to a US based headquarters a plus.
BA/BS in Business Administration, or equivalent experience.

Working at Brightcove

Brightcove is headquartered in Boston and while we are currently remote due to Covid-19, this role is designated to be located in our Singapore office. Singapore is home to Brightcove's growing Southeast Asia hub, providing unparalleled access to scale, distribution and operational maturity while maintaining a small, agile, diverse, and entrepreneurial culture. The office recruits and retains highly qualified and motivated digital natives, providing them with a creative, innovative environment to achieve their best work. We recognize and reward performance - so when the business wins, our colleagues do too.

Brightcove’s office in South Beach Tower is located within the city’s most dynamic business hub, with direct connectivity to the Esplanade MRT and City Hall MRT Interchange and is well-served by major roads and expressways linking it to the Central Business District (CBD), the airport, and all parts of the city.

If you've gotten all the way to the bottom of this description, thank you for your interest in Brightcove! If this role sounds like something that is exciting to you please don't hesitate to apply, even if you don't meet all of our qualifications. We recognize that no candidate is perfect and Brightcove would love to have the chance to get to know you.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.

Send us your resume if you are interested and want to learn more!

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