CUSTOMER SUPPORT PROGRAMS

Brightcove offers several multi-channel support programs that provide expert-level support specialists, best practices, and administrative knowledge to leading media and marketers worldwide.

Support Package Benefits

With a global presence and tiered approach Brightcove Support is committed to addressing your technical inquiries in a timely fashion - helping you extract the most value out of your online video.

All customers enjoy access to our TSIA Certified Technical Support team via our Support Portal and email. Contact your Brightcove business development representative for pricing and additional information on advanced Support Packages (listed below).

Brightcove Support Package Benefits

SilverGoldPlatinum
Named Contacts4615
Portal
Email Support
Business Hours Support
*Phone Support
*Live Chat
*Call Me Now
Off-Hours Urgent
Yearly Health Check
Dedicated Support Team
Scheduled Support Calls
24x7x365 Non-Urgent
Urgent or Critical Request2 Business Hours30 Minutes15 Minutes
Important Request9 Business Hours1 Business Hour30 Minutes
Normal Request9 Business Hours2 Business Hours1 Hour
**Live Event Coverage1 event3 events
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