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Where to Find the Help you are Looking for!

If you weren’t able to join us at Brightcove PLAY this year, and ask a question in-person to the Customer Support and Community teams at the brightIDEAS booth, there are still many other ways for you to find the answers you are looking for and get the help you need! 

  • Support Center: Search or navigate your way to the answer you’re are looking for 24 hours/day, 7 days a week in our support center! Product documentation, Getting Started tutorials, Video training tutorials, FAQs and much more!
  • Brightcove Forums: Need advice and guidance on the fly? Looking for a second opinion as to how to best publish your video?  Looking for a reference for a partner technology or a best practice method? Join the Brightcove Forums! Open 24hrs/day, 7 days/week. Read, Surf, Request, Post!
  • API Reference
  • System Status: Are you aware of upcoming scheduled system maintenance?  Want a historical view of the system status for the last 30 days? Check out the new and improved Brightcove system status page!
  • Submit a Support Request: Can't find the answer to your question in our support documentation or online forums? The Brightcove Support team is always here to help and will gladly assist you with your support request!
  • Join a Local User Group: Find other Brightcove users in your local area to share stories, compare use cases, and discuss best practices! Hear from Brightcove experts, stay ahead of product releases and video trends! Attend upcoming Brightcove user group meetings in your area! Simply search “Brightcove” in groups on 
  • Opensource @ Brightcove: Community Supported Software for the Brightcove Platform. Looking for code? Have you built code you could share? Check out Opensource @ Brightcove!