Internet TV Evaluation Guide
Work at Brightcove
Silver Customer Support
In addition to all of the benefits of Bronze Support, Silver Support includes expedited response to urgent issues and free live Phone Support. Silver Support inquiries receive priority over Bronze inquiries, allowing you to rest assured that an experienced professional will quickly address your technical issues.
| Availability: |
Business Hours: 9AM - 6 PM Local Time (US, EU) Monday - Friday, excluding holidays |
| Guaranteed response time: |
Critical Issues: 1 business hour
Important Issues: 2 business hours Other Issues: 8 business hours |
| Support channel: |
Unlimited email support with web-based submission
Phone Support during Business Hours |
| Named Contacts: | 4 named phone contacts per organization (Additional contacts available) |
*Critical Issues include loss of the Brightcove Service or critical loss of significant publishing availability specific to a live production player.
* Important Issues are those where the Brightcove Service is operational, but there are blocking issues regarding expected publishing capabilities specific to a live production player
* Other Issues are all issues which are not defined as Critical or Important
