Bronze Support
Brightcove's Bronze Support is free for all Premium publishers. You get unlimited email access to our highly trained Customer Solutions Specialists, and a guaranteed response time of 16 hours for all issues. You can be assured that in the event of a system-wide issue, we will continue to put the full force of the company behind getting it resolved as quickly as possible. We will keep you apprised of these issues through email and system status updates.
Key Benefits
- Free customer support
- Guaranteed response time
- 24/7 access to Help Center
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| Availability |
Business Hours: |
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| Guaranteed Response Time |
All Issues: 16 business hour |
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| Support Channel |
Unlimited email support with web-based submission |
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| Named Contacts |
n/a |
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Critical Issues include loss of the Brightcove Service or critical loss of significant publishing availability specific to a live production player.
Important Issues are those where the Brightcove Service is operational, but there are blocking issues regarding expected publishing capabilities specific to a live production player.
Other Issues are all issues which are not defined as Critical or Important.
