This policy covers how Brightcove treats personal information that Brightcove collects and receives, including information related to your past use of Brightcove products and services. Personal information is information about you that is personally identifiable like your name, address, email address, or phone number, and that is not otherwise publicly available. This policy does not apply to the practices of companies that Brightcove does not own or control, or to people that Brightcove does not employ or manage.
Brightcove collects personal information when you register with Brightcove, when you use Brightcove products or services, when you visit Brightcove pages or the pages of certain Brightcove partners. Brightcove may combine information about you that we have with information we obtain from business partners or other companies.
When a child under age 13 attempts to register with Brightcove, we ask that he or she have a parent or guardian create a Brightcove Family Account to obtain parental permission. Brightcove will not contact children under age 13 about special offers or for marketing purposes without a parent's permission. Brightcove does not ask a child under age 13 for more personal information, as a condition of participation, than is reasonably necessary to participate in a given activity or promotion. Please see our Notice to Parents Regarding the Children's Online Privacy Protection Act of 1998 below for more details.
Brightcove does not rent, sell, or share personal information about you with other people or nonaffiliated companies except to provide products or services you have requested, when we have your permission, or under the following circumstances:
Brightcove may set and access cookies on your computer. A cookie is a small text file containing a unique identification number that is transferred from a website to the hard drive of your computer so that the site administrator may identify your computer and passively track its activities on the website. This unique number identifies your web browser to our computer system. A cookie will not allow a website to learn any personally identifiable information (such as your real name and address) that you have not otherwise disclosed. Cookies allow us to automatically remember your web browser when you visit our site/s or Service. The use of cookies is an industry standard, and they are currently used on most major websites. It is possible to adjust your Web browser preferences to alert you when a cookie is sent to your hard drive, or to refuse cookies altogether. While we do not require you to use cookies, keep in mind that certain sites and services will not function properly if you set your browser to refuse all cookies.
Web beacons, also known as clear GIFs or single-pixel GIFs, are small image files that we may place on Web pages and within certain email. Working in conjunction with cookies, Web beacons allow us to accurately count the number of unique users who have visited a specific page and the number of times those pages are displayed. We can also use Web beacons to let us know how many people opened certain types of email. This information is only collected in aggregate form and will not be linked to your personally identifiable information. Keep in mind that any image file on a Web page can act as a Web beacon. Third-party advertisers may use Web beacons in their advertisements.
Shared Objects are used to store data on your computer in much the same way that data is stored in a cookie created through a web browser. Various uses of Shared Objects include remembering a user's favorite color, or the last frame of a movie watched. The data can only be read by movies originating from the same domain that created the Shared Object. Shared Objects can not remember a user's e-mail address or other personal information unless they willingly provide such information.
Without cookies, Web beacons, and Shared Objects, it would be difficult for us to know which services have a larger audience than others, or to offer you all the services and functionality that we do. Tracking audience size helps us to better understand when to launch new services and enhance the current offerings.
Brightcove lets other companies that show advertisements on some of our pages or offer you products and services in connection with the Brightcove Service set and access their cookies on your computer. Other companies' use of their cookies is subject to their own privacy policies, not this one. Advertisers or other companies do not have access to Brightcove's cookies.
We use a third-party ad serving technology to help us deliver ads with some of the videos you watch. This technology may use information (not including your name, address, email address, or telephone number) about your visit to the website where you selected the video in order to identify and display advertisements that may be of interest to you. In the course of serving these advertisements, a unique cookie may be placed or recognized on your browser. If you would like more information about this practice and to know your choices about not having this information used to serve ads to you, please click here: http://www.doubleclick.com/us/about_doubleclick/privacy/.
You can edit your Brightcove Account Information, including your marketing preferences, at any time. New categories of marketing communications may be added to the Marketing Preferences page from time to time. Users who visit this page can opt out of receiving future marketing communications from these new categories or they can unsubscribe by following instructions contained in the messages they receive. We reserve the right to send you certain communications relating to the Brightcove service, such as service announcements or administrative messages, without offering you the opportunity to opt-out of receiving them.
You can delete your Brightcove account by visiting our Account Deletion page.
Parents can review, edit, and delete information relating to their child's Brightcove account using tools offered by Brightcove Family Accounts.
If a parent chooses not to allow us to further collect or use a child's information, parents enrolled in Brightcove Family Accounts can delete their child's account by signing into that child's account and then visiting our Account Deletion page.
We limit access to personal information about you to employees who we believe reasonably need to come into contact with that information to provide products or services to you or in order to do their jobs.
>We have physical, electronic, and procedural safeguards that protect personal information about you.
Brightcove may update this policy. We will notify you about significant changes in the way we treat personal information by sending a notice to the primary email address specified in your Brightcove account or by placing a prominent notice on our site.
If you have questions or suggestions, you can contact us at:
Customer Service/Privacy Policy or General Counsel
Brightcove, Inc.
One Cambridge Center
Cambridge, MA 02142
Phone: (617) 500-4920
Last update: May 08, 2009 11:10 AM